Delivery

Shipping & Delivery

Carriers

We collaborate with trusted carriers to ensure reliable and timely deliveries. For international shipments, we primarily use FedEx, providing efficient and secure service worldwide.​

Shipping Costs

  • France:

    • Standard (2–4 business days): €5.00 for orders up to €299.99.

    • Standard – Free Shipping: Orders of €300.00 and above.

    • Express (1–2 business days): €15.00 for orders up to €499.99.

    • Express – Free Shipping: Orders of €500.00 and above.​

  • European Union (EU):

    • Standard International (2–8 business days): €35.00 for orders up to €499.99.

    • Standard International – Free Shipping: Orders of €500.00 and above.​

  • International (including United Arab Emirates, Canada, Switzerland, and others):

    • Standard International: €35.00 flat rate.

  • Australia:

    • Standard International: €45.00 flat rate.

Customs, Duties, and Taxes

Please note that we currently operate under DAP (Delivered At Place) terms. This means that any applicable import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the purchase price.​

These charges are determined by the customs authorities of the destination country and are beyond our control. We recommend contacting your local customs office for detailed information on potential charges.​

Order Processing and Delivery

  • Processing Time: Orders are typically processed within 1–3 business days.

  • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with tracking information.

  • Delivery Times:

    • France: Standard delivery in 2–4 business days; Express delivery in 1–2 business days.

    • EU: Delivery in 2–8 business days.

    • International: Delivery times vary by destination; please refer to your tracking information for estimates.​

Important Information

  • Signature Required: All deliveries require a signature upon receipt.

  • Address Accuracy: Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect addresses.

  • Combined Shipments: Orders containing pre-order items will be shipped once all items are available. If you prefer separate shipments, please place separate orders.​

Returns and Refusals

If a shipment is refused or returned due to unpaid duties and taxes, the customer is responsible for the initial shipping charges, any import fees, and the cost of returning the package. These charges will be deducted from your refund once the returned shipment is received.​

Contact Us

For any questions regarding your order or shipping information, please contact us at info@vanessasposi.com.​